Tips and Tricks

What does a customer assistant do at M&S?

What does a customer assistant do at M&S?

Respond and deal with questions, concerns and complaints from customers, offering the best resolution to the situation and reporting to your manager.

How much do M&S pay customer assistants?

The typical Marks & Spencer Customer Assistant salary is £10 per hour. Customer Assistant salaries at Marks & Spencer can range from £4 – £12 per hour.

What is the role of customer assistant?

Customer Assistant Job Summary In this role you will be responsible for answering incoming calls, assisting customers with questions and department transfers, and assisting our sales team with their revenue goals.

What skills do customer assistants need?

You’ll need:

  • customer service skills.
  • to be thorough and pay attention to detail.
  • the ability to work well with others.
  • sensitivity and understanding.
  • patience and the ability to remain calm in stressful situations.
  • the ability to accept criticism and work well under pressure.
  • excellent verbal communication skills.

How Much Does Marks and Spencer pay per hour?

The average Marks & Spencer salary ranges from approximately £22,857 per year for a Customer Advisor to £117,673 per year for a Head of Finance. The average Marks & Spencer hourly pay ranges from approximately £8 per hour for a Sales Assistant (Christmas Temp) to £11 per hour for a Customer Service.

What questions do they ask at a M&S interview?

Tell me about a decision you have had to make. Tell me about a time when you had to work with limited resources, and how you managed that challenge. Describe a time when you’ve had to deal with a dissatisfied customer. What does good customer service mean to you?

How long are shifts at M&S?

They usually give you 4 hour,6 hour or 8 hour shifts. Personally whilst workig there I did 2pm-10pm, 9am-5pm and 10am-6pm. They are flexible with their times.

How much do M&S pay per hour UK?

How would you describe customer assistant?

The vast majority of Customer Service Assistant or Customer Service Advisor activity will include a combination of the following tasks: Answering customer enquiries or passing them on to the appropriate department. Giving information and helping to solve customer problems. Selling products and taking orders.

How do you write customer service skills on a CV?

Give your customer service skills prominence by listing them in a separate key skills section on your CV. Use your bullet points to prove you have those skills. Add both soft skills and hard skills for the right mix. List up to 10 and pick the ones you’re good at.

Is M&S a good place to work?

everyday at work was great fun and i learned a lot from staff and customers everyday, m&s is a great environment for customers to shop from 6pm they have a quiet hour or 2 for people who are more vulnerable and don’t like a lot of noise when shopping, what i enjoyed most about working there was meeting new customers …